Support
Write to us and we'll get back to you. Here are quick answers to the common questions first.
Email us
Please don't include your password in an email. We'll never ask for it.
Billing and canceling Plus
If you subscribe on iPhone, Apple handles the payment. To change or cancel, open Settings, tap your name, then Subscriptions, and choose Starlight Guide.
For any billing question, write to us and we'll help.
Refunds
Refunds for purchases made through Apple are handled by Apple. You can ask for one at reportaproblem.apple.com.
Star-map orders
Printable star maps are sold on our Etsy shop. For anything about an order, send us a message from that order on Etsy (Messages), so we can see what you bought.
Deleting your account and data
You can see, change and delete your information from inside the app. To delete everything, open You, then Your Profile, then Delete all my data. The details are in our Privacy Policy, under the section on seeing, changing and deleting your data.